Being a Customer support technician means putting your passion and talent to work for the team and our customers.

In this role, you will be responsible for answering service calls, performing remote troubleshooting, and working closely with service technicians and the R&D department on repairs and preventive maintenance.

 

Your daily responsibilities will include:

• Responding to service calls and emails;
• Viewing, locating, and diagnosing problems remotely;
• Identifying and recommending the best solutions to meet customer needs;
• Reading blueprints and technical sheets;
• Entering orders in the internal system and following up on shipment confirmations;
• Maintaining close contact with R&D for problem resolution;
• Processing product returns;
• Handling claim credits.

You’re the person we’re looking for if you have:

• A diploma in refrigeration, building mechanics, or a related field;
• Around 2 years of customer service experience;
• Experience or knowledge in the heat pump (mini-split) field — a strong asset;
• Proficiency in French and functional English to assist English-speaking customers;
• Ease with computers and proficiency with Microsoft Office;
• General knowledge of the HVAC field;
• A genuine interest in problem-solving and troubleshooting;
• Strong autonomy, attention to detail, resourcefulness, and versatility;
• Excellent interpersonal skills and professionalism;
• Team spirit and collaboration skills.

What sets us apart:

• Profit-sharing program;
• Flexible schedule;
• Possibility of remote work;
• Group insurance plan with employer contribution;
• Employee and family assistance program;
• Telemedicine and mental health support;
• Retirement plan with employer contributions;
• Personal days;
• Employee and family discounts on selected products;
• A collaborative and innovative work environment.

Supported by a vast North American distribution network and more than 1,200 dedicated employees, our group stands out as a major player in the heating, air conditioning, and ventilation sectors. Recognized among the Best Managed Companies, our businesses leverage the complementarity of their expertise to drive innovation and build a sustainable future. Our company is deeply committed to diversity, equity, and inclusion, and strives to provide a respectful and welcoming work environment for everyone. Believing that talent comes in many forms, we encourage all motivated individuals to apply—even if they don’t meet every single requirement. The masculine gender is used without discrimination and solely for the purpose of making the text easier to read.