Posted on 20/02/2026
Mission
Joining us as a Customer Service Technician means applying your exceptional team spirit, customer‑focused mindset, and communication skills to make a real impact.
As a Customer Service Technician, you will be responsible for managing your assigned territory as the main customer point of contact, collaborating closely with internal teams to deliver efficient service, and contributing to the continuous improvement of internal processes.
On a daily basis, you will:- Take ownership of your territory as the internal customer contact.
- Receive, handle, and redirect incoming customer calls.
- Enter orders and quotes into the ERP system.
- Provide high‑quality customer service by responding to inquiries and basic product‑related questions.
- Work closely with the sales team to ensure efficient and seamless service.
- Collaborate with all internal departments to meet customer needs.
- Provide essential administrative support to ensure smooth departmental operations.
- Actively participate in initiatives aimed at improving efficiency and internal processes.
Profile
You’re the person we’re looking for if you have:
- A diploma in administration, secretarial studies, human sciences, or a related field.
- Are bilingual (French and English), both spoken and written, to interact with various stakeholders. (A MUST)
- Strong communication skills and a collaborative, team‑oriented mindset.
- Courtesy, attention to detail, strong organizational skills, and excellent priority management.
- Profit‑sharing program
- Hybrid work
- Must be available for occasional travel between plants
- Group insurance plan with 65% employer contribution
- Employee and Family Assistance Program
- Retirement plan with employer contribution up to 5%
- Passion Account $200 per year
About us
Supported by a vast North American distribution network and more than 1,200 dedicated employees, our group stands out as a major player in the heating, air conditioning, and ventilation sectors. Recognized among the Best Managed Companies, our businesses leverage the complementarity of their expertise to drive innovation and build a sustainable future.
Our company is deeply committed to diversity, equity, and inclusion, and strives to provide a respectful and welcoming work environment for everyone. Believing that talent comes in many forms, we encourage all motivated individuals to apply—even if they don’t meet every single requirement.
The masculine gender is used without discrimination and solely for the purpose of making the text easier to read.
Message from the Recruiters
We can’t wait to meet you! Because we’re passionate about people, we’re eager to learn about your aspirations and see how your potential can flourish with us. Want to learn more about the opportunities that could be waiting for you? We’re looking forward to your application!