Practice Director - Sales (ERP)

Being a Practice Director - Sales at Innovair Solutions means leveraging your strong leadership, strategic mindset, and ability to bring teams together around a shared vision.

As a Practice Director - Sales, you will be responsible for guiding business decisions related to Sales and Customer Service processes as part of our ERP transformation. You will play a key role in harmonizing business practices, optimizing processes, and supporting the adoption of solutions that drive organizational growth and efficiency.

• Develop a comprehensive understanding of business activities, process architecture, and the future objectives of the functional area.
• Define guiding principles, priorities, and expected outcomes for Sales and Customer Service processes.
• Resolve conflicting needs across business units, teams, and processes while making clear and timely decisions.
• Validate major operational changes, deviations from standard processes, and proposed trade-offs.
• Work closely with the Core Team Analyst to maintain a decision-making pace aligned with project timelines.
• Mobilize managers, subject matter experts, and end users around agreed-upon business directions.
• Champion decisions and support change management efforts through adoption.
• Ensure the selected solution supports both current operations and medium- and long-term business objectives.
• Participate in design workshops, decision reviews, and sessions requiring business arbitration.
• Review options, impacts, risks, and dependencies prepared by the Core Team.
• Consult stakeholders when required and make decisions within project timelines.
• Communicate business directions and explain the rationale behind decisions.
• Support critical Go-Live activities and escalations impacting the functional area.

• A university degree in Business Administration, Operations Management, Information Systems, or a related discipline.
• The ability to distinguish between local preferences, business requirements, and regulatory or operational obligations.
• A strong understanding of integrated Order-to-Cash processes, including order management, pricing, fulfillment, invoicing, returns, and after-sales service.
• A solid understanding of the interdependencies between Sales, Customer Service, Finance, Supply Chain, Logistics, and Operations.
• The ability to translate business needs into clear functional requirements and assess their compatibility with standard ERP capabilities.
• Strong analytical, problem-solving, and decision-making skills in a complex environment with competing priorities.
• A demonstrated ability to influence managers and stakeholders without direct reporting authority.
• Excellent communication, facilitation, and presentation skills with operational, technical, and executive audiences.
• A strong orientation toward standardization, continuous improvement, and end-to-end process optimization.
• The ability to work effectively in a demanding project environment, meet tight deadlines, and make decisions with incomplete information.
• A minimum of 7 to 10 years of relevant experience in Sales, Customer Service, business process transformation, or ERP implementation.
• Experience collaborating with cross-functional teams.
• Experience engaging stakeholders, communicating business direction, and supporting change management through adoption.
• Experience participating in an ERP deployment, including design workshops, testing, operational readiness, go-live activities, and post-implementation stabilization.
• Knowledge of Microsoft Dynamics 365 (D365), considered an asset.
• The ability to communicate in both French and English, verbally and in writing, to meet the requirements of the role and interact with various stakeholders.

• Work from home up to 3 days per week.
• Flexible schedule.
• Comprehensive group insurance plan with employer contributions starting on your first day.
• Retirement savings program with employer contributions from day one.