Posted on 20/02/2026
Mission
Joining us as a Technical Support Advisor means applying your strong technical expertise, customer‑focused mindset, and collaborative spirit in an environment where technical support is essential to meeting customer needs.
As a Technical Support Advisor, you will be responsible for supporting customers with product selection, installation, and troubleshooting, while working closely with internal teams to deliver effective and well‑adapted solutions.
On a daily basis, you will:- Respond to technical support calls and emails and provide accurate information to customers (distributors, electricians, consulting engineers, end users).
- Recommend appropriate products and options based on customer needs.
- Suggest temperature control methods and perform heating and cooling calculations.
- Support customers during installation and diagnose technical issues (troubleshooting).
- Participate in the development of technical support tools.
- Contribute to the management of spare parts.
- Create heated floor layouts and prepare required material lists.
- Act as a liaison with other departments to advise on product strategies and solutions.
Profile
You’re the person we’re looking for if you have:
- A diploma in electricity, electrical engineering, mechanical engineering, physics, building mechanics, or a related field.
- At least 2 years of relevant experience.
- Are bilingual (French and English), both spoken and written, to interact with various stakeholders. (A MUST)
- Advanced knowledge of electrical systems.
- Strong teamwork, communication, and customer service skills.
- Solid analytical, problem‑solving, and synthesis abilities.• Resourcefulness, initiative, and autonomy.
- Knowledge of CAD software (an asset).• Proficiency with Microsoft Office tools.
- Profit‑sharing program
- Hybrid work
- Must be available for occasional travel between plants
- Group insurance plan with 65% employer contribution
- Employee and Family Assistance Program
- Retirement plan with employer contribution up to 5%
- Passion Account $200 per year
About us
Supported by a vast North American distribution network and more than 1,200 dedicated employees, our group stands out as a major player in the heating, air conditioning, and ventilation sectors. Recognized among the Best Managed Companies, our businesses leverage the complementarity of their expertise to drive innovation and build a sustainable future.
Our company is deeply committed to diversity, equity, and inclusion, and strives to provide a respectful and welcoming work environment for everyone. Believing that talent comes in many forms, we encourage all motivated individuals to apply—even if they don’t meet every single requirement.
The masculine gender is used without discrimination and solely for the purpose of making the text easier to read.
Message from the Recruiters
We can’t wait to meet you! Because we’re passionate about people, we’re eager to learn about your aspirations and see how your potential can flourish with us. Want to learn more about the opportunities that could be waiting for you? We’re looking forward to your application!