Being a Technical Support Technician at Innovair Solutions means leveraging your skills in a key role where customer support is a top priority. On a daily basis, you will interact with a variety of clients—distributors, electricians, consulting engineers, and consumers—while working closely with multiple internal departments.

You will thrive in a dynamic environment where your expertise directly contributes to customer satisfaction and the continuous improvement of our solutions.

In your day-to-day role, you will:

• Respond to technical support calls and emails, providing the necessary information to our clients;
• Recommend the appropriate equipment and options based on client needs;
• Suggest temperature control methods and perform heating and air conditioning calculations;
• Assist clients during installation and troubleshoot issues (diagnostics and problem-solving);
• Participate in the development of technical support tools;
• Contribute to the management of spare parts;
• Create layouts for heated floors and prepare required material lists;
• Collaborate with other departments to advise on product-related strategies.

 

You are the ideal candidate if you have:

• A diploma in electrical engineering, electricity, mechanical engineering, physics, building mechanics, or a related field, or equivalent experience;
• A minimum of two (2) years of relevant experience;
• Advanced knowledge of electricity (an asset);
• Strong communication, teamwork, and customer service skills;
• Excellent analytical, problem-solving, and synthesis abilities;
• Resourcefulness, initiative, and a high level of autonomy;
• Knowledge of computer-aided design (CAD) software (an asset);
• Proficiency in the Microsoft Office suite;
• The ability to communicate in both French and English, spoken and written, to meet job requirements and interact with various stakeholders.

 

What sets us apart:

• Profit-sharing program;
• Flexible work schedule;
• Remote work options;
• Group insurance plan with employer contribution from day one;
• Employee and family assistance program;
• Telemedicine services;
• Retirement savings plan with employer contribution;
• Floating holidays;
• Employee and family discounts on selected products;
• A collaborative and innovative work environment.

Supported by a vast North American distribution network and more than 1,200 dedicated employees, our group stands out as a major player in the heating, air conditioning, and ventilation sectors. Recognized among the Best Managed Companies, our businesses leverage the complementarity of their expertise to drive innovation and build a sustainable future. Our company is deeply committed to diversity, equity, and inclusion, and strives to provide a respectful and welcoming work environment for everyone. Believing that talent comes in many forms, we encourage all motivated individuals to apply—even if they don’t meet every single requirement. The masculine gender is used without discrimination and solely for the purpose of making the text easier to read.